Our Shipping Policy
We are committed to providing an excellent shopping experience to our customers worldwide. Below is our shipping policy, please read carefully for details.
Shipping Range
We provide global shipping services, no matter where you are, you can enjoy our quality products.
Shipping Time
The delivery time will vary depending on the destination and the shipping method selected. Here are our estimated delivery times:
– Standard Shipping: 10-15 business days
– Expedited Shipping: 7-10 business days
Please note that the above times are estimates and do not include order processing time. Order processing time is usually 1-2 business days.
Shipping Fees
The shipping costs will vary depending on the destination and the shipping method selected. You will see the specific shipping costs when selecting the shipping method on the checkout page.
Order Processing
– Our order processing time is 1-2 business days.
– During promotional events or holidays, the order processing time may be longer.
– Once the order is shipped, you will receive a confirmation email with tracking information.
Order Tracking
– You can track the status of your order through the order tracking page or the link in the confirmation email.
– If you do not receive your order within the specified time, please contact our Customer Service team by email or phone.
Shipping Address
Please ensure that the shipping address you provide is accurate. We are not responsible for failed deliveries due to incorrect or incomplete addresses. If you need to change the shipping address, please contact Customer Service as soon as possible.
Unsuccessful delivery
– If you are not at the specified address at the time of delivery, the delivery company will usually leave a collection notice or make another delivery attempt.
– If an order is returned due to multiple failed deliveries, we will contact you to arrange for re-delivery. Re-delivery may incur additional charges.
Lost or damaged package
– If your package is lost or damaged during transportation, please contact our Customer Service team immediately.
– We will work with the delivery company to investigate the problem and provide you with a solution.
Special circumstances
– In some cases, such as severe weather, delivery time may be extended. We will do our best to minimize delays caused by these uncontrollable factors.
– Due to delivery restrictions, some areas may not be available. If your address is in a restricted delivery area, we will notify you as soon as possible and cancel your order.
If you have any questions about our delivery policy or need further assistance, please feel free to contact us.
Contact us
Email:support@nuvilo.top