We want you to be happy with your purchase, but if you need to return an item, we’ll do our best to help you. Please read our refund policy below for detailed information on the return and refund process.
Return Conditions
We accept returns under the following conditions:
The item is unused or unwashed and in its original packaging and condition.
The item retains all original tags and packaging.
Return requests must be made within 30 days of receiving the item.
Return Process
If you need to return an item, please follow the steps below:
Contact Customer Service: Please contact our customer service team by email or phone with your order number and reason for return.
Get Return Authorization: We will respond to you within 48 hours with a return address.
Returning Items: Please return the item to the address specified and make sure the order number is included in the package.
Return Shipping Costs
If the return is due to product quality or our error, the return shipping costs will be borne by us. We may ask you to provide a photo of the product for reference.
If the return is for personal reasons (such as a change of mind or a wrong purchase), the return shipping costs will be borne by you.
Refund Processing
Once we receive and inspect the returned merchandise, refunds will be processed within 5-8 business days.
Refunds will be issued to your original payment method, and the exact time it takes to arrive will depend on your payment provider.
Exchange Policy
We currently do not offer direct exchanges. If you require a different size or color, please return the item and place a new order.
The exchange process is the same as the return process, please contact customer service to obtain a return authorization first.
Special Cases
If the item you received has a quality problem, please contact us within 30 days of receiving the item and provide relevant photos and a detailed description of the problem. We will provide a return or refund solution based on the situation. If your order is lost or damaged during shipping, please contact us as soon as possible and we will investigate and process it.
Contact us
Email:support@nuvilo.top